Internal employees across TSR, CRR, PSD, and Sales need a tool to quickly understand how to complete a task, surface data points, and where to find specific information from anywhere in the system.
Users need a tool to quickly understand how to complete a task, surface data points, and where to find specific information from anywhere in the system.
Our CRM is incredibly complex with many branching pages and sub-experiences. Users need a way to know where to go, how to complete, and on-the-fly client information no matter what page they are on.
9 out of 10 users find Paycom CRM extremely difficult to navigate. 7 out of 10 users also run into issues knowing or understanding where to go to complete a task or find a specific dataset.
9 out of 10 users find Paycom CRM extremely difficult to navigate. 7 out of 10 users also run into issues knowing or understanding where to go to complete a task or find a specific dataset.
9 out of 10 users find Paycom CRM extremely difficult to navigate. 7 out of 10 users also run into issues knowing or understanding where to go to complete a task or find a specific dataset.
Users estimate an average of 7 hours a week spent on just searching within CRM to find the right page or information. This equates to roughly $128,000 of wasted time per week.
Users estimate an average of 7 hours a week spent on just searching within CRM to find the right page or information. This equates to roughly $128,000 of wasted time per week.
68% of Specialist calls are spent with the client waiting for the specialist to find the data or space the client is calling about. 17 of the 25 average minutes per call for a specialist. 10 out of 10 specialist also believe that a simple chatbot can solve most of their daily issues with the system.
68% of Specialist calls are spent with the client waiting for the specialist to find the data or space the client is calling about. 17 of the 25 average minutes per call for a specialist. 10 out of 10 specialist also believe that a simple chatbot can solve most of their daily issues with the system.
A whopping 68% across all internal users think that confusing infrastructure, complex workflows, and no easy search function accounts for a majority of their needs for client calls. With a tool like this, users can just communicate from email or message quickly, and focus more on completing more tasks per day.
Early logic build with Data Science team
